NEXUM® Service logistics
Organizes everything in your warehouse.
From incoming goods and the organization of external service providers, editable algorithms, repair execution and deliveries from external warehouses up to intelligent control of outgoing goods – NEXUM® service logistics gives you all the tools you need to control your workflow.
Editable algorithms
User-defined flow charts enable flexible handling of all processes in warehousing, from incoming goods, organization of warehouse locations and order-picking up to outgoing goods.
Modular proces engine
Enables developing your sequence organization
Incoming goods
When the notified product reaches the service provider, a decision as to what is to happen is made after identification in the incoming goods department is complete – repair, passing on to external service providers, storage etc. User-specific algorithms control material flow until the end of each process.
Avise help desk
Organizes the direct contact with your customer. This module allows your call center to receive orders in service cases and to start the suitable logistics chain, depending on the level.
Burn in
The fault cannot be reproduced immediately or after a repair, the device must be thoroughly checked according to manufacturer’s specifications? NEXUM® service logistics makes all device-specific information available to the technician.
Repairs
The fault cannot be reproduced immediately or after a repair, the device must be thoroughly checked according to manufacturer’s specifications? NEXUM® service logistics makes all device-specific information available to the technician.
Replacement in advance
Depending on which support contract your customer has concluded with you, the help desk already decides if the customer receives a substitute device upon picking-up or has to take care of shipping himself.
Electronic cash register systems and web shops
You are running a warehouse sales business? Using our cash register module, you can have access to your stock, prepare delivery notes or integrate a web shop
Outgoing goods
Depending on which support contract your customer has concluded with you, the help desk already decides if the customer receives a substitute device upon picking-up or has to take care of shipping himself.
Distribution
Powerful modules are available for organizing sales of warehouse goods to external customers, either following a written order or inbound / outbound by your call center.
Spare Parts Stock
Material is consumed in almost every repair process. To ensure your repair shop always has enough material, NEXUM® service logistics calculates when parts must be reordered from which manufacturer.
Reports
You have to report to your partners? They need figures to check your performance? We prepare report templates for you which either you or our support can adapt at any time.
Information
What applies to your partners is also important for internal communication. Own modules can be prepared for internal quality assurance.
Office organisation
he integrated user rights administration defines precisely who is authorized to edit which part of the process chain. Each role can be defined independently.
